IT On-Site Support Engineer
Job Description
We are WSP – Join us and make your career future ready!<p><br></p>Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise and working on projects that transform society for all of us.<p><br></p>WSP is currently hiring an IT On-Site Support Engineer to support our project delivery capability across multiple projects in UAE.<p><br></p>Your new role, what’s involved?<p><br></p><ul><li>I provide technical support across our company; in person, remotely or over the phone. </li><li>I resolve employee issues and requests in a timely and professional manner. </li><li>Respond to IT incidents and requests at my main office location and during visits to site offices in the Middle East. </li><li>I provide investigation, diagnosis, resolution, and recovery for hardware/software problems. </li><li>Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.)</li><li>I prepare and replace computer workstations, and decommission computers as per the established processes. </li><li>I troubleshoot technical faults and work with external vendors and service providers to achieve fault resolutions when required. </li><li>I direct unresolved issues to the next level of support personnel. </li><li>Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible. </li><li>I rigorously maintain the inventory of IT assets in the CMDB. </li><li>Participate in various IT projects including the IT scope of office relocation and renovation projects. </li><li>Develop collaborative relationships with office managers to better understand their IT challenges and work with the IT leader to address these needs as effectively as possible. </li><li>I propose improvements to our systems, processes, and the way the IT support team operates in order to improve our service to the business. </li><li>Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems. </li><li>Guide and train employees on best practices whenever possible and needed. </li><li>Develop collaborative relationships with employees to personalize and improve the service. </li><li>Contribute to the documentation of IT incident resolution processes. </li><li>Participate in the development of long-term strategies and planning for the future needs of IT services. </li></ul><p><br></p>We’d love to hear from you if you have:<p><br></p><ul><li>I have a Bachelor’s Degree in Information Technology, Computer Sciences, or equivalent. </li><li>I have at least 5 years of experience in IT service delivery within a large Enterprise class organization, with a minimum of two of those years in a similar IT support team leader role. </li><li>I have strong technical knowledge of IT systems and infrastructure, with experience supporting a range of hardware and software. </li><li>I have in-depth knowledge of Microsoft products in an Active Directory environment and</li><li>expertise in Active Directory user management. </li><li>I am highly skilled in the Microsoft 365 suite, as well as in-depth knowledge of the Microsoft Windows OS operating systems. </li><li>Experience in Active Directory, and Windows server and networking technologies such as DNS, and DHCP. </li><li>I grasp technical concepts and principles quickly and am always looking to update my knowledge and skills as technology advances. </li><li>I have excellent communication skills with the ability to discuss technical issues in simple non-technical terms. </li><li>I am excellent in both written and spoken English. </li><li>I am customer-focused, with the ability to provide a high level of service to internal customers. </li><li>Excellent organizational skills and able to apply clear thinking and structure to my daily way of working. </li><li>Able to travel to the project site offices as frequently as required and occasionally to other Middle East regional offices. </li><li>I am ITIL certified and have an in-depth understanding and experience of the ITIL framework. </li><li>Experience and knowledge of ServiceNow. </li><li>Excellent verbal and written communication in English. </li><li>Degree or certificate in computer science or other computer-related discipline. </li><li>I can work independently in a self-directed manner and collaboratively as a team member in the accomplishment of goals. </li></ul><p><br></p>What’s in it for you?<p><br></p>What if we can have work-life balance? What if we can be rewarded in ways that support our individual needs? What if we can be accepted for who we are? Here at WSP – we can!<p><br></p>WSP recognizes that work is only one part of our lives and making time for the other things in our life is important – be that our families, our friends or ourselves. So, if working from home, working part-time or having flexible start and finish time will help with this let us know as part of your application.<p><br></p>Apply now and be the future of WSP!<p><br></p>As well as rewarding you with competitive pay, WSP offers standard benefits including first class medical cover, generous annual leave, and paid professional subscriptions.<p><br></p>Be you, be happy – we strive to have a friendly and inclusive culture which respects and maximizes the contribution individuals can bring to WSP. We recognise the benefits that people with varying backgrounds and experiences can bring. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, religion or belief, marital status, pregnancy or maternity/paternity. We will interview all disabled applicants who meet the essential criteria.
