IT Helpdesk and Endpoint Technician

Job Description

Company Description

Job Description

We are currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms & conditions.

Required education and prior experience:

Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.

Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

Mandatory: Knowledge of Basic Network support.

Optional: Knowledge of Helpdesk ticketing system.

Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

Serving as the first point of contact for customers seeking technical assistance over the phone or email.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Performing on-site installations and support.

Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

Install and configure Windows and other desktop software.

Configure and manage connectivity and storage

Maintain Windows

Protect devices and data

Joining time frame: 2 weeks (maximum 1 month)

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks