IT Help Disk

IT & Network
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

NOTE: MUST BE IN THE UAE TO APPLY

Job Overview:

We are seeking a highly skilled and customer-oriented IT Help Desk Technician to join our dynamic IT team. As an IT Help Desk Technician, you will be responsible for providing technical support and assistance to end users experiencing computer hardware, software, and network-related issues. Your primary goal will be to ensure timely resolution of technical problems while maintaining a high level of customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of IT systems and software.

Responsibilities:

  • Respond promptly to user inquiries and provide technical assistance via phone, email, chat, or in-person.
  • Identify, diagnose, and troubleshoot hardware, software, and network issues reported by end users.
  • Prioritize and escalate critical incidents to appropriate IT teams or vendors when necessary.
  • Install, configure, and upgrade computer hardware, operating systems, and software applications.
  • Set up and maintain user accounts and profiles, including password resets and access permissions.
  • Collaborate with team members to resolve complex technical issues and share knowledge.
  • Document technical procedures, solutions, and common troubleshooting steps for future reference.
  • Assist in the development and implementation of IT policies, procedures, and guidelines.
  • Conduct regular maintenance and updates of IT equipment, software, and systems.
  • Stay up-to-date with the latest trends and advancements in IT technology and best practices.

Working Conditions:

The IT Help Desk Technician will primarily work in an office environment, providing remote or on-site technical support. The role may require occasional evening, weekend, or on-call availability to address critical issues or perform system maintenance. Physical demands are generally limited to sitting, walking, and lifting lightweight computer equipment.

Joining our team as an IT Help Desk Technician offers an exciting opportunity to contribute to the smooth operation of our organization’s IT systems and provide exceptional support to our end users. If you are passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we would love to hear from you.

Skills

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience working in an IT support role or help desk environment.
  • Strong knowledge of computer hardware, software, and networking concepts.
  • Proficiency in troubleshooting Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
  • Familiarity with Active Directory, network protocols, and remote desktop support tools.
  • Excellent problem-solving skills with the ability to think logically and analytically.
  • Outstanding communication and customer service skills, both verbal and written.
  • Ability to multitask, prioritize, and manage time effectively.
  • A proactive and self-motivated attitude with a strong desire to learn and grow in the IT field.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.

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