IT Field Support Officer

Job Description

Job Description – IT Field Support Officer (IT 000031)
Job Description

IT Field Support Officer (
Job Number:

IT 000031 )
Description

Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed

Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis

Train stores team members on the system and its various applications

Provide the necessary support for the shops POS systems including any issues during the POS daily closing

Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers

Log all the incidents and requests in the Service Desk system

Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files

Prepare status reports and documentation regarding the installation of hardware and networking equipment

Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed

Handle the pre-opening phase of new stores in terms of design, installation and configuration

Qualifications

Technical Degree in Computer Science or a related field

2-4 years of experience in a similar role

Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)

Fluency in English

Valid Driving License is a plus

Proficiency in MS Office

Cultural Awareness: level 1

Customer Focus: level 2

Analytical Thinking: level 2

Attention to details: level 2

Change and Adaptability: level 2

Communication Skills: level 2
* Teamwork: level 2

Primary Location

: United Arab Emirates-UAE, Dubai
Schedule

: Full-time
Unposting Date

: Ongoing