IT Business Partner

Job Description

Job Summary

To serve as the strategic interface with assigned business unit or functional area for solution discovery, service management, and relationship management.

Serves as the business relationship link between Business Units and IT.

Job Responsibilities 1

Implements ERP system, trainings & support.

Performs business process re-engineering, GAP analysis and workarounds.

Understands business problems and opportunities in the context of company’s requirements and recommending solutions to enable organizations to achieve goals and improve business processes.

Provides expertise and address L2/L3 support in the assigned business function for ERP systems

Provides L1 technical support during implementations and support

Conducts UAT, obtain sign-offs and prepare go-live plans for all systems implementations

Monitors support issues resolutions as per the agreed timelines and SLA.

Prepares report as required by senior management and circulate with stakeholders

Provides/extracts information/analytics from ERP Systems for management on need basis.

Identifies/incorporates best practices and lessons learned into program plans.

Conducts the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management.

Initializes the projects, reviewing quality control, system implementation control and documentation.

Liaises with project stakeholders on an ongoing basis.

Ensures policies and procedures are being followed.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

• Knowledge of implementation of ERP and conjoined vertical specialized systemsKnowledge of Enterprise ArchitectureKnowledge of industry best practicesKnowledge of finance and accounting laws and regulations, where applicable.Knowledge of Construction, projects, FMCG industries related processes, as per assigned business unit

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Total 10 years work experience     

7 years industry related experience 

3 years in the GCC region (preferred)

Competencies

Collaboration
Accountability
Resilience
Quality
Leadership
Creates Strategy – Developing
Drives Performance – Developing
Develops Future Leaders – Developing
Agile Development Processes L3
External Stakeholder Management L3
IT Methodologies L3
Governenace & Regulations L3
Program Management L3

Education

Bachelor’s Degree in Information Technology or Computer Science
Professional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle