IT Assistant Analyst – Ollerton

Job Description

<strong>Recently recognised as number 1 Best Big Company in the UK to work in 2023 by Best Companies there really is no better time to join J. Murphy and Sons.</strong> Take a look at the role outline and if you think you fit the bill, and want to work within a team that rewards performance ,drives personal development and offers a great working environment we want to hear from you!<p><br></p>The IT Assistant Analyst provides high quality service delivery to the business whilst meeting all agreed service levels. Which includes technical support both face to face and over the telephone along with remote support to employees,<p><br></p>The IT Assistant Analyst will also be responsible for joint venture partners and clients where &amp; when required whilst promoting IT and its general usage within the Company. Managing end to end Project mobilisation processes including deploying comms and printing solutions, ongoing support and demobilisations of any managed IT kit.<p><br></p><strong><u>What You Will Be Doing</u></strong><p><br></p><ul><li>Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.</li><li>Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed &amp; closed in line with SLA &amp; Service Desk processes.</li><li>Provide support for Site mobilisation, changes and demobilisation. Ensuring the required to setup</li><li>IT equipment are consistent &amp; to the required standard and delivered according to the set KPI.</li><li>Ensure All Site IT systems &amp; equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented &amp; where applicable, asset tagged &amp; tracked in the IT Asset Database.</li><li>Ensure the agreed end user equipment is delivered in line with the agreed KPI and all returned leaver equipment logged in the CMDB and stored securely.</li><li>Ensuring where relevant the CMDB is updated promptly relating to any work undertaken.</li><li>Ensure all IT Operations related good received are notified promptly back to the IT Commercial team.</li><li>Supporting core systems within the desktop and mobile environment</li><li>Supporting users and the business in the deployment of company mobiles and mobile devices.</li><li>Ongoing support of Teams rooms VC suites across the business.</li><li>Assist IT Management in ensuring that IT department procedures &amp; policies are followed.</li><li>Attend and engage in regular IT departmental &amp; technical meetings to check on departmental achievements &amp; issues, projects progress etc.</li><li>Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy &amp; free from safety hazards &amp; that any requirements or issues are communicated to IT management.</li><li>Establish and promote best practice in health, safety, quality, sustainability and environmental matters in conjunction with the SHESQ department.</li><li>Respond, in a timely manner and through the required toolsets, to security actions recommended by the SOC in relation to end users and end users devices, such as revoking sessions and resetting passwords. This may also include performing investigations with end users to identify the nature of suspicious activity (as witnessed by end users) and escalating these to the SOC or Head of Information Security.</li></ul><p><br></p><strong><u>Who We Are Looking For</u></strong><p><br></p><ul><li>Previous Technical Operations experience or equivalent practical experience of site IT delivery and support.</li><li>Happy to travel to other sites as and when required</li><li>Previous experience of desk side support</li><li>Comfortable dealing with end users and remote users</li><li> Strong working knowledge of Windows and Office</li><li>Ideally have previous exposure of site set up.</li></ul><p><br></p><strong><u>About Murphy</u></strong><p><br></p><ul><li>Charity is at the heart of Murphy values; you will receive 2 days leave per year to donate your time to a charity of your choosing. Many teams choose to support a charity together to positively impact our communities. </li><li>Access to Murphy Wellbeing: you will have access to a host of online tools, mental health trained colleagues, and if needs be external professional support because we understand that work and life offers challenges that sometimes need a little extra support.</li><li>Murphy is committed to building a diverse and inclusive culture, making Murphy a great place to work where we can all thrive. You can get involved in numerous events and even join our committee dedicated to continuously nurturing Murphy’s inclusive culture.</li></ul><p><br></p><strong><u>What You’ll Get In Return</u></strong><p><br></p><ul><li>Dedicated and continued investment in your professional development.</li><li>27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service</li><li>Discretionary annual bonus and annual salary review</li><li>Above market rate contributory pension scheme</li><li>Life assurance, health screening and enhanced sick pay</li><li>Enhanced maternity and paternity pay and a maternity returners bonus</li><li>Extra weeks holiday for all employees getting married and a wedding bonus</li><li>Subsidised canteen facilities in core locations</li><li>Other Murphy benefits include retail discounts and cashback, cycle to work scheme etc</li></ul><p><br></p>As part of our commitment to being an inclusive employer we are proud to have signed up to #BantheBoxUK and reduce barriers to employment for people with criminal records.<p><br></p>If you think Murphy is the place to help you thrive in a great team dedicated to delivery and engineering excellence, and want to work in an inclusive team culture that rewards performance and drives personal development, apply today.