Investigations Manager II, Shopping Experience Protection Operations (SEPO)-Customer Discovery Trust

Job Description

DESCRIPTION



Shopping Experience Protection Operations (SEPO)- Customer Discovery Trust (CDT) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. CDT addresses risk from Selling Partner accounts across three areas: (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products sold as new, and quickly making things right for customers if they don’t receive an authentic product in the condition they expect. The CDT team, within SEPO, focuses on investigating listing and infringement abuse, reported by other Amazon policy teams, brands and selling partners through multiple submission channels..

WW SEPO team is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.

Investigations Manager is in charge of managing multiple entry level managers and their respective teams (~17 Investigators per team) This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller listings on Amazon platforms for reported abuse, and take appropriate actions based on processes, tools and high-judgment decisions.

As a people manager you will provide leadership and administrative support to the team(s) and manage them to focus on the people development , minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, and execute road mapped projects with various stakeholders.

We are open to hiring candidates to work out of one of the following locations:

Cairo, EGY

Skills

BASIC QUALIFICATIONS

– 3+ years of team management experience

– 8+ years of operational and/or retail management experience

– Experience using data to influence business decisions

– Experience as a manager of managers

– Experience across the domain of risk management & compliance operations

PREFERRED QUALIFICATIONS

– Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level

– Experience in operational excellence using six sigma methodologies