Instant Service Agent / Operator

Job Description

Your web browser (Chrome 110) is out of date.Instant Service Agent / Operator

Hotel Brand: InterContinental
Location: Jordan
Hotel: Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014
Job number: 111696

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Key Responsibilities
Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Records all entries on traffic sheets Assists guests with international calls and directory queries Calls guests by name whenever possible Pages staff member when requested Abides by principles of guest privacy Handles guests needs or requests and reports complaints to the Telephone Supervisor Report on logbook daily Bill call costs Aware of local telephone listings and frequently dialed numbers Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment Attends to all guest queries and requests promptly Maintains detailed knowledge of the Hotel’s fire, life and safety system Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard* Maintain Hotel Information