Innovation & Solutions Associate Intern

Job Description

We are growing! We are currently looking to hire an <strong>Innovation &amp; Solutions Associate Intern </strong>to work with us as an intern for a duration of <strong>1 year</strong>.<br><br><strong>Who we are:<br><br></strong>Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.<br><br>CXG’s vision is to become a customer experience transformation partner that helps premium and luxury brands transform experiences for a meaningful impact. As a CX transformation partner, we recognize the need to establish an Innovation &amp; Solutions department to structure, promote, challenge, manage and grow the further development of existing and new products and services, and the alignment of systems and processes.<br><br><strong>What you will be doing:<br><br></strong>You will join us in a dynamic and fast-paced environment and work closely with our Solutions Manager, Executive Vice President for Innovation and Solutions and our IT team. The Innovation &amp; Solutions Associate Intern reports to the Solutions Manager and works in close collaboration with the other Group’s departments. Here, passion, integrity and a “can-do” attitude are always top of mind. Main purpose and scope will involve:<br><ul><li>Supporting the development of the CXG Innovation &amp; Solutions department.</li><li>Supporting Solutions Manager with the delivery of, and migration to, new CXG digital products and solutions</li><li>Assisting with the creation of training material for the Customer Success Team</li><li>Creating and sharing quarterly internal user experience surveys</li><li>Contributing to training sessions and workshops alongside the Solutions Manager</li><li>Assisting the Customer Success Team with the maintenance of digital product portals</li><li>Acting as a Solutions leader for CXG projects</li><li>Sharing and collecting ideas for potential future CXG Solutions</li><li>Conducting qualitative research about the latest competitive market innovations and developments</li><li>Ensuring the maintained organization of information, data and documents on the internal SharePoint</li><li>Participating in strategy meetings</li><li>Assisting with CXG internal communications and content creation</li><li>Supporting the Solutions Manager with data analysis tasks</li><li>Acquiring great knowledge about CXG business operations and the luxury industry:</li><li>Attending presentations and workshops across all CXG departments</li><li>Shadowing and supporting Customer Success Manager(s)/Associate(s)</li><li>Joining client meetings to understand operational and client needs</li><li>Engaging with social media and marketing content<br><br></li></ul><strong>Requirements<br><br></strong><strong>What you will bring along:<br><br></strong>The role requires interest in the retail/luxury industry, you will also need to have the below:<br><ul><li>Bachelor’s degree in business administration or equivalent (currently pursuing your degree or fresh graduate)</li><li>Proficient in MS Excel</li><li>Fluent in English </li><li>Adaptable and flexible personality</li><li>Organized</li><li>Open-minded and curios mindset</li><li>Self-starter<br><br></li></ul>If you have what we are looking for, please make sure to attach your updated Resume with your contact details.<br><br>Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.<br><br>To know more about us, please visit our website: https://www.cxg.com