Information Technology Technical Support
Job Description
Job Description:<br>Maintaining IT operations, including Servers, Virtualization, Microsoft 365, security, PCs and network peripherals.<br> <br>Understanding of Windows server and client systems and knowledge of network operations (LAN / WLAN / WAN, routing, network security). Ability to diagnose / resolve system problems. Must have experience in installing, maintaining, and configuring Windows Server, and Virtualization.<br> <br>Responsibilities include:<br>1. Provide support via phone calls, e-mails, remote access and site visits to our clients.<br>2. Provide support for Microsoft Windows Operating System<br>3. Provide support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).<br>4. Provide support for mobile devices including configuration and email sync.<br>5. Assist users in adding and changing network printers.<br>6. Provide technical support for remote workers.<br>7. Configuration, management, and troubleshooting Windows Servers<br>8. Work with Virtualization (Microsoft Hyper-V hosts and VMware)<br>9. Microsoft 365 technologies administration.<br>10. Configure, troubleshoot and maintain backup and recovery systems<br>11. Work with and troubleshoot networks, including switches, routers and firewalls<br> <br>Education: Bachelor’s degree in Computer Science, Computer Engineering, or any related field.<br> <br>Preferred Certifications: Microsoft and Cisco certifications (CCNA, MCSA, MCSE, MCP, A+)
