Information Technology Support Specialist

Job Description

<p><strong>IT Support Specialist Job Description Template</strong></p><p><br></p><p><br></p><p><br></p><p>We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.</p><p>To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><strong>IT Support Specialist Responsibilities:</strong></p><ul><li>Consulting with IT managers and other departments as required.</li><li>Providing IT assistance to staff and customers.</li><li>Training end-users on hardware functionality and software programs.</li><li>Resolving logged errors in a timely manner.</li><li>Monitoring hardware, software, and system performance metrics.</li><li>Updating computer software. as well as upgrading hardware and systems.</li><li>Maintaining databases and ensuring system security.</li><li>Documenting processes and performing diagnostic tests.</li><li>Keeping track of technological advancements and trends in IT support.</li><li>Install and configure hardware and software components</li><li>Repair or replace damaged hardware</li><li>Upgrade systems to enable compatible software</li><li>Install and upgrade antivirus software</li><li>Test and evaluate new technology</li><li>Perform tests on new hardware and software</li><li>Define software, hardware and network requirements</li><li>Troubleshoot hardware and software issues</li><li>Providing technical support to all employees, and to clients, end users and relevant stakeholders</li><li> Assisting with a wide range of issues, including connection problems, data access, network failures, poor computer performance and cloud migration</li><li> Commissioning and installing upgrades, repairs, maintenance programmes and data transfers</li><li> Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, and servers</li><li> Creating IT tickets via ticket-tracking software and monitoring progress of individual task pathways</li></ul><p><br></p><p><br></p><p><strong>IT Support Specialist Requirements:</strong></p><ul><li>A bachelor’s degree in computer science, information technology, or similar.</li><li>5 years of experience as an IT support specialist.</li><li>Exceptional ability to provide technical support and resolve queries.</li><li>In-depth knowledge of computer hardware, software, and networks.</li><li>Ability to determine IT needs and train end-users.</li><li>Proficiency in IT helpdesk software, such as Freshservice and SysAid.</li><li>Experience in documenting processes and monitoring performance metrics.</li><li>Advanced knowledge of database maintenance and system security.</li><li>Ability to keep up with technical innovation and trends in IT support.</li><li>Exceptional interpersonal and communication skills.</li><li>A+ and Linux+ Certification, preferred</li><li>Experience troubleshooting systems</li><li>Skilled in database programming and software installation</li><li>Proficient with MAC and OS</li><li>Excellent written and oral communication skills</li><li>Familiar with a range of software and hardware</li><li>Experienced in System Integration </li><li>Familiar with SAP System </li><li>Familiar with CEGID System</li><li>Familiar with Network System (Initiate, Manage &amp; Execute)</li><li>Programing Background &amp; Coding</li></ul><p><br></p><p><br></p>