Information Technology Assistant Manager – Four Seasons

Job Description

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company’s guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.<p><br></p>“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.<p><br></p><strong>Career Opportunity </strong><p><br></p>The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.<p><br></p><strong>About Four Seasons Hotel Riyadh: </strong><p><br></p>Call one of Saudi Arabia’s most prestigious addresses home. Share a leisurely brunch with important guests and host memorable meetings in our cosmopolitan oasis. Inside the soaring Kingdom Centre tower, you’ll be met with exceptional views and contemporary cuisine along with Arabic hospitality, elevated with Four Seasons highly personalized service.<p><br></p><strong>Information Technology Assistant Manager </strong><p><br></p><strong>Four Seasons Hotel Riyadh at Kingdom Centre is looking for Saudi Nationals. </strong><p><br></p>Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.<p><br></p><strong>Functions: </strong><p><br></p><ul><li>Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day. </li><li>Establish and maintain user procedures and hardware familiarization for all systems. </li><li>Provide administration services, to include; contribution to technology capital and operating budgets. </li><li>Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. </li><li>Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. </li><li>Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. </li><li>Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. </li><li>Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. </li><li>Assist in the co-ordination of new acquisitions and major projects as required. </li><li>Participate in property-level, corporate-initiated technology implementations. </li><li>Good knowledge and support for Desktop OS and applications including patches. </li><li>Provide direct guest support and quality support to function rooms and conference services. </li><li>Administer Lotus Notes, connection to global VPN and other communication tools. </li><li>Assist in the process of systems backup and recovery procedures. </li><li>Assist in management of third party vendors. </li><li>Provide 24 / 7 support for mission critical systems. </li><li>Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired &amp; wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). </li><li>Perform any additional duties as assigned by the Director of Finance/ Director of IT. </li><li>Recommend new applications as requested by hotels to streamline business processes. </li><li>Implement technology “best practices”. </li><li>Provide HSIA Guest and Customer support when no contract with third parties exists. </li><li>Maintain harmonious and professional relationship with all departments and Home Office. </li><li>Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. </li><li>Must have strong interpersonal skills and be able to relate to all levels of staff. </li><li>Must be able to assist hotel guests with technical requirements and issues. </li><li>Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. </li></ul><p><br></p><strong>Qualifications &amp; Experience</strong><p><br></p><ul><li>College Education or equivalent </li><li>2-3 years experience in hotel IT </li><li>Excellent reading, writing &amp; oral proficiency in the English Language. </li><li>Attention to detail. </li><li>Ability to work long and irregular hours, weekends, and evenings. </li><li>Strong ability to prioritize, organize, and manage competing priorities. </li><li>Highest level of integrity and transparency. </li><li>Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams. </li><li>Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills </li></ul><p><br></p>We look forward to receiving your application!<p><br></p><strong>Learn more about what it is like to work at Four Seasons, visit us: </strong><p><br></p>http://jobs.fourseasons.com/<p><br></p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<p><br></p>https://www.facebook.com/FourSeasonsJobs<p><br></p>https://twitter.com/FourSeasonsJobs