HUB Agent

Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

The Hub Agent will report to the HUB Manager , Africa , Middle East & Black Sea.

About the role:

To manage the customers’ requirements as per the established Agreements and to monitor customer service needs, follow up port calls and provide

customer support.

What you will do:

• To coordinate all Hub Agreement related jobs. 

• To ensure that all appointments are handled without delay and assigned to Operations. 

• To monitor the execution of the port call and work closely with Operations to ensure that we meet the customers’ expectations.   

• Provide ships agency support and advice to customers, Hub team and Sales. 

• Assist with conceptualising and pricing of Hub Agreements together with Sales. 

• To register and maintain agency agreement information into the IT systems available.  

• To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled. 

• To ensure adherence related to regulatory issues pertaining to Ships Agency. 

• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Ships Agency Manager, Global Sales Operation Director and Sales.  

• To follow up complaints/non-compliances through improvement/complaint system in place.

Required skills:

• Experience from the marine industry, preferably ships agency operations. 

• Bachelor degree in business.

• Fluent English – both in writing and speaking .

• Ability to work independently and systematically.

• Able to meet deadlines through good time management and allocation of priorities.

• Computer literate.

Application:

Sounds interesting? If you can see yourself in this role, please let us know why you are our new ‘ HUB Agent’.
You can apply online through our career portal by creating a ‘Candidate Home’ account. Here you can upload your resume and your motivational letter including your earliest start date.

www.wilhelmsen.com/careers/

Work location: Dubai , UAE

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