HR Business Partner
Job Description
<strong><u>Responsibilities</u></strong><p><br></p><ul><li>Plan and design onboarding and induction programs to ensure that new hires experience a smooth onboarding to their roles and get a warm welcome.</li><li>Develop and maintain HR policies and procedures as required; ensuring compliance with local & international regulations and standards.</li><li>Partner with senior business managers to develop and implement Employee Relations and Engagement best practices and programs.</li><li>Provide insights on market trends and opportunities to enhance employee experience.</li><li>Handle employee complaints, managing grievance and disciplinary procedures; in addition to facilitating counseling in conjunction with other stakeholders.</li><li>Investigate and resolve complex or critical employee relations issues in a timely and effective manner.</li><li>Collate and analyze employee feedback across all levels on a regular basis and develop recommendations and strategies to generate more positive outcomes.</li><li>Assist with the development and implementation of diversity, equity and inclusion programs</li><li>Serve as the point of contact on fundamental HR issues and questions</li><li>Maintain and execute employee reward and recognition programs</li><li>Support in running the operational cycle of the annual performance management system to ensure that the process is adhered to all levels as per the HR policies and procedures.</li><li>Take initiative in implementing all facets of HR functions, including, but not limited to: HR Branding, Onboarding, Adaptation.</li><li>Create and sustain an atmosphere of collaboration, personal growth and initiative.</li><li>Report to the HR Director and provide decision support through HR metrics.</li></ul> <strong>Job Requirements</strong><p><br></p><ul><li>Bachelor’s degree in business, human resources, or a related field, additional HR education and certification will be a plus.</li><li>Minimum 8 years of HR experience, 3 years of which in a similar HR role; in a BPO industry.</li><li>Demonstrable experience in developing and executing programs that measurably impact positive employee relations</li><li>High proficiency in English (oral and written).</li><li>Proficient in MS Office; knowledge of SAP Success Factor is a plus.</li><li>Flexibility to work night shifts from 5:00 pm till 2:00 am</li><li>High sense of ownership, customer orientation and adaptive to change.</li><li>Strong Business Acumen.</li><li>Outstanding organizational and time-management abilities.</li><li>Excellent communication and influencing skills; with the ability to build rapport at all levels</li><li>Ability to think “out-of-the-box” with proven business cases.</li><li>Strategic mindset.</li><li>Proactiveness and responsibility.</li><li>Strong problem-solving skills.</li></ul> <strong>Compensation</strong><p><br></p>Very competitive package.
