Housekeeping Supervisor – InterContinental® Dubai Festival City
Job Description
Do you see yourself as a Housekeeping Supervisor for InterContinental® Dubai Festival City?<br><br>As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.<br><br>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.<br><br>If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.<br><br>The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.<br><br><strong>A little taste of your day-to-day<br></strong><ul><li>Supervises the implementation of housekeeping standards and procedures</li><li>Recommends changes to the standards and trainings on an on-going basis</li><li>Maintains a current and thorough knowledge of all housekeeping systems</li><li>Opens and closes the shift and ensure effective shift hand over</li><li>Distributes and collects keys</li><li>Manages all incoming and outgoing calls</li><li>Conducts shift briefings to ensure hotel activities and operational requirements are known </li><li>Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments</li><li>Communicates well to ensure effective shift hand-overs</li><li>Actively participates in and conduct organised meetings</li><li>Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two way communication</li><li>Builds and maintains positive relationships with all internal customers and guests in order to anticipate their needs</li><li>Takes action to address these needs in order to exceed their expectations</li><li>Creates a positive hotel image in every interaction with internal and external customers</li><li>Adheres to hotel brand standards</li><li>Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests</li><li>Assists guests and escorts them to locations within the hotel at their request</li><li>Maintains knowledge of special programs and events in the hotel in order to recognize and respond to guests needs</li><li>Maintains current Hotel information to be able to provide information to guests</li><li>Work effectively with customers and colleagues from different viewpoints, cultures and countries</li><li>Work to understand and consider the global nature of the business<br><br></li></ul><strong>What We Need From You<br></strong><ul><li>Good level of spoken/written English</li><li>Flexibility in shifts & tasks</li><li>Cares for the employees</li><li>Attention to details</li><li>Knowledge about budget (PNL)</li><li>Minimum one year of experience in a similar environment (4-5* hotel)<br><br></li></ul><strong>What You Can Expect From Us<br><br></strong>We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.<br><br>Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.<br><br>IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
