Housekeeping Supervisor

Job Description

To provide a consistent room and bathroom product, and service adjacent areas to meet Banyan Tree standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

– Manage and supervise all tasks of his/her staff
– Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
– Supervise public areas
– Ensure that guest supplies are replenished
– Ensure guests’ requests are promptly and courteously met
– Report damage or malfunction in hotel rooms
– Maintain equipment in proper state of cleanliness and repair
– Maintain a section floor report
– Conduct daily briefings with staff at floor level
– Conduct regular room checklists
– Report unusual behavior/activities on floors to Assistant Housekeeping Manager
– Record room status in allocated section accurately
– Comply with hotel’s health, safety and hygiene policies
– Attend meetings and training sessions as required
– Fully understand the difference in guest levels (VIP) and in room categories