Housekeeping Supervisor

Job Description

Your web browser (Chrome 110) is out of date.Housekeeping Supervisor

Hotel Brand: InterContinental
Location: Saudi Arabia
Hotel: Durrat Al Riyadh Resort & Spa (RUHRR), Durrat Arriyadh Area, Banban District
Job number: 113714

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Key Responsibilities

· Supervise the implementation of housekeeping standards and procedures in relation to:

o Bedroom service

o Bathroom service

o Valet service

o Cleaning service

o Linen maintenance

· Recommended changes to these standards and training needs on an ongoing basis

· Maintain a current and thorough knowledge of all housekeeping systems

· Open and close the shift and ensure effective shift hand over

· Distribution and collection of keys

· Management of all incoming and outgoing calls

· Perform Room allocations

· Perform Room inspections

· Priorities arrival rooms

· Liaise with Front Office for guest and hotel requirements

· Ensure guest valet is processed and delivered in a timely manner

· Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)

· Manage all special requests made by guests

· Management of lost property for the hotel

· Ensure you have complete knowledge of room types, layouts and facilities

· Manage storage areas

· Maintain adequate stock levels

· Complete stock takes as required
· Maintain stock levels
· Conducts shift briefings to ensure hotel activities and operational requirements are known
Customer Service

§ Demonstrate service attributes in accordance with industry expectations and company standards including:

§ Being attentive to Guests

§ Accurately and promptly fulfilling Guests requests

§ Anticipate Guests needs

§ Maintain a high level of knowledge which affects the Guest experience

§ Demonstrating a ‘service’ attitude

§ Taking appropriate action to resolve guest complaints
§ Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers