Housekeeping Shift Leader

Job Description

Job description / Role

– To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
– To supervise that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules.
– To make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance.
– To follow up on the out of service rooms.
– To follow up appropriate stock level for the smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
– To ensure proper linen supply for the designated floors.
– To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.
– To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
– To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
– To have a complete knowledge of chemical products and their proper and economical use.
– To ensure the strict control of room keys and section keys.
– To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
– To assist in implementing Focus and other financial procedures.
– To respect Lost and Found procedures.
– To be aware of all VIPs visiting or staying in the hotel.
– To ensure that all guests enjoy their stay being offered the finest personal service.
– To escort the guests rather than pointing out directions.
– To ensure that the privacy of the guests and the confidentiality of the information is respected.