Housekeeping Shift Leader

Job Description

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Hotel Brand: voco
Location: Qatar
Hotel: Doha West Bay Suites (DOHVO), P.O.Box 5863, Al Intisar Street
Job number: 111036

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Support Manager in assigning the work of Room Attendants and assist the Housekeeping employees by jumping in and cleaning as needed. Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.
Assist the Housekeeper Manager in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.
Ensure guest lost items are secured and policies followed. • Carry out opening and closing procedures including hosting morning meeting, staff warm up and assigning rooms and tasks.
Ensure prompt email communication with other departments. • Assist with team member orientation and training within the department.
Attend meetings as requested and contribute new ideas to the overall success of the operation.
Lead by example and communicate with all team members in a fair and respectful way.
Inspire the team to achieve high standards of work and guest care. • Follow all emergency procedures.
Ensure all guest comments and feedback are acknowledged and followed up promptly

GENERAL

•Communicate effectively with all other departments •Ability to work a flexible roster •Attend meetings, training sessions and any other required meeting or training session. •Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. •Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. •Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager. •Consistently meets productivity targets. •Guest satisfaction ratings •Personal presentation •Presentation and cleanliness of pantry and store room. •

PERSONAL CHARACTERISTICS

Education

• Ability to speak and understand English. • Able to read and write English •

Experience

• Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel

Technical

•Good understanding of correct manual handling techniques • Understanding of safe use of cleaning chemicals and personal protective equipment.

Personal Attributes

•‘Can do’ attitude and a high level of energy •Professionally groomed •Able to work well independently •Should be sturdy and medically fit.