Housekeeping Manager

Job Description

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of Housekeeping innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class gastronomic experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline, this lifestyle hotel boasts 470 luxurious rooms and suites with ocean or city views.

The resort is a party and culinary hot spot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether you are looking for a gourmet dining experience or want to dance the night away, our resort creates laid back or high energy choices from breakfast to the early hours as you design your stay.

Design your vibe at FIVE Jumeirah Village, a glorious city chic hotel that captures the pulsating excitement of new Dubai.

Visitors curate their own high-rise private pool celebrations (the property boasts of 270 pools), sunbath in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a culinary smorgasbord and first-rate guest services – after all, FIVE knows how to throw an exceptionally good party!

“This is unashamedly about luxury,” – Daily Mail.

And opening soon: FIVE Zurich!

A sneak peek of this exciting new project, which opens in 2022, reveals that this newly revamped lifestyle hotel and Swiss hot spot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests, overlooks the city center from Zurich’s stunning Uetliberg plateau and will offer 149 rooms and 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVE’s hallmark musical stylings. The new FIVE hotel in Zurich will seamlessly unite the very best of Swiss hospitality with FIVE’s characteristic flair for an exceptionally indulgent experience for guests from the city and international visitors alike.

Watch out for FIVE Beach

FIVE Beach, a prime beach-side property in the heart of JBR with sweeping sunset vistas of the Dubai Eye and Palm Jumeirah, boasts of 231 suites, 100 opulent serviced apartments, 7 culinary and nightlife experiential venues, ReFIVE Spa, private beach access, another iconic social pool – and is slated to open in the first half of 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for Gen Z that constantly flock to FIVE from around the globe to enjoy FIVE’s bespoke entertainment offerings.

So, stay tuned!

Our housekeeping team is the final piece of the puzzle, they are cultured yet trendy hosts with an innate ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting exciting memories for our guests that last a lifetime.

As housekeeping manager, you will join a committed housekeeping team, over 17 varied venues, driven with the intent of delivering ‘FIVE-star’ guest experiences to an international diaspora in the heart of vibrant Dubai.

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life – you will have a lust for your role, will disrupt norms and have the best time of your life – as a world of opportunity awaits you with each guest!

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

An outgoing, people-friendly personality with an ability to think on your feet during changing situations is also essential.

You’ll work closely with the management team to develop constantly evolving service goals.

Key Responsibilities

• Oversees the administration and management of housekeeping operations.
• Ensure the highest level of guest service through the application of FIVE Standard Operating Policies.
• Conduct regular inspections of VIP rooms and spot checks.
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
• Responsible for training all housekeeping colleagues.
• Track and address all guest comments and concerns.
• Ensure lost and found procedures are followed through accurately and consistently.
• Prepares Annual Linen Budget on the basis of quantity inventory and linen losses and annual uniform budget.
• Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
• Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
• Prepare department operational budget.
• To be health & safety conscious and actively involved in maintaining a safe work environment.
• Ensures accuracy of regular inventories and analysis of losses.
• Understands and is aware of all fire and safety procedures as well as occupational health and safety.
• Spot-check staff areas for cleanliness.
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
• Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FIVE expectations.
• Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that offers employees the opportunities for job advancement within our hotels.
• Ensure high morale throughout the department through recognition and removal of identified barriers.
• A coaching nature and empathetic approach to leadership, positively impacting colleague’s satisfaction and the guest experience.
• Must be able to work well under pressure in a fast paced and constantly changing environment.

Requirements

What We’re Looking For

• A hands-on approach with a ‘can-do’ spirit
• Minimum 5 years of experience in a Luxury Hotel in the UAE in a Managerial role
• Computer literacy a must, with a strong knowledge of Word, Excel, & Outlook.
• Experience with Hotel PMS, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Must be highly organized and energetic and possess the ability to get the job done.
• Excellent communication skills.
• Strong organizational, supervisory and communication skills.
• Dynamic, energetic, creative and thrives under pressure.
• The ability to manage and drive a highly dynamic operation
• A continually creative and innovative personality
• Demonstrable achievements in improving customer satisfaction and profitability
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

Benefits

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues