Hotel Operations Specialist

Hotel, Restaurant, Tourism
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

Job Summary

Our Client is the first choice in addressing the travel needs of individuals. * To render services quickly and efficiently so that clients are inspired by the Provision of timeous service. * To provide packages that are cost effective and tailor-made to suit the needs of the broad spectrum of travelers throughout World. 

 

Job Description:

 

  • Sells and coordinates accommodations, transportation, tours and activities.

  • Dealing with customer queries and complaints by providing exceptional customer care, first call resolution and the highest quality of customer service.

  • Problem Solving with a process improvement mindset.

  • Handling quotation requests from different channels:

  • Emails (Online email system).

  • Phone: Answering phone and call center, use positive telephone service techniques, act on special customer requests and maintain excellent client relations. o WhatsApp: Handling WhatsApp requests and quires.

  • Answer customers questions accurately and provide appropriate additional information.

  • Capture accurate and legible documentation on all activity in the ticket system as required.

  • Working with Multiple system (Internal, offline & online system).

  • Working with offline and online vendors, communication with suppliers or hotel for customer inquires.

  • Solve all the escalation raised by the customer.

  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations.

  • Handling pending bookings.

 

Job Requirements:

  • Bachelor’s degree.

  • A minimum of 1-2 years experience in tourism Industry.

  • knowledge of regional services sector and market.

  • Excellent English Speaker.

  • Excellent knowledge of MS Office.

  • Excellent Communication skills.

  • Excellent negotiation skills.

  • Interpersonal skills.

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