Hotel Manager

Job Description

<strong><u>An Exhilarating Opportunity</u></strong><p><br></p><strong><u>Famed For Its High-energy Lifestyle, Entertainment, And Culinary Offerings, FIVE Is The Epitome Of Daring Glamour, And Includes These Famous Luxury Lifestyle Destinations</u></strong><p><br></p>Are you ready to be part of our Trailblazing FIVE Tribe thats setting the Gold Standard in Hospitality. FIVE Hotels and Resorts is seeking a bold and innovative individual whos passionate about creating unforgettable, Next-Level experiences for our guests and other ‘FIVERs’.<p><br></p><ul><li>Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.</li><li>An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the worlds most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.</li><li>Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.</li><li>Ready to launch in Q4 of 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.</li></ul><p><br></p><strong><u>The Team</u></strong><p><br></p>‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, youll personify the distinct FIVE-Styled Vibe and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.<p><br></p><strong><u>The Candidate</u></strong><p><br></p>Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. Youre a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.<p><br></p>So, have the best time ever by joining our Executive Office as Hotel Manager to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!<p><br></p><strong><u>Sustainable Indulgence at FIVE</u></strong><p><br></p>FIVE is a leader in sustainable luxury living and hospitality. The companys science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.<p><br></p><strong><u>An Equal Opportunity Employer</u></strong><p><br></p>The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.<p><br></p><strong><u>Key Responsibilities</u></strong><p><br></p><ul><li>Demonstrates an Unwavering Commitment to delivering ‘FIVE-Star’ Guest and FIVE Tribe experiences, reflecting a Next-Level Dedication to elevating FIVEs renowned ‘Vibe at FIVE.’</li><li>Upholds and ensures an Exceptional Standard of Guest Service across all departments, including Front Desk, Housekeeping, Food and Beverage, and Maintenance, consistently Surpassing Expectations with Impeccable attention to detail.</li><li>Supervises work across all levels and various departments, effortlessly setting and communicating clear objectives and assigning responsibilities to FIVE Tribe Members to ensure productivity.</li><li>Drives business objectives and optimises profitability through Meticulous budget management and prudent control of expenditures, while continuously delivering the Highest Level of Service.</li><li>Holds accountability for overseeing FIVEs annual operating budgets, monitoring revenue and expenses, implementing cost control measures, and maximizing profitability. embodying ‘FIVE-Styled’ Excellence in financial performance.</li><li>Cultivates a Culture of Excellence in Guest Care, embracing the power of a warm, Sensational Welcome and a relentless pursuit to exceed every expectation.</li><li>Resolves all guest-related matters in alignment with FIVEs Boundary-Breaking Standards, maintaining an Exquisite Experience for each guest.</li><li>Oversees the ‘FIVE-Star’ quality of service provided by all departments, maintaining high standards of cleanliness and maintenance, and promptly addressing any guest concerns or complaints.</li><li>Demonstrates Next-Level thinking by identifying innovative opportunities for growth and develops strategies to attract new guests and increase revenue.</li><li>Leads the Recruitment and Retention of FIVE Tribe Members who embody the essence of the FIVE Tribe, epitomising the famed Vibe at FIVE.</li><li>Collaborates closely with Department Heads to establish and align goals and objectives that harmonise with the overall vision of FIVE.</li><li>Oversees and actively engages in the complete spectrum of Hotel Operations, ensuring Unparalleled Service Delivery across all operational and support departments.</li><li>Works hand in hand with the General Manager to meticulously plan and direct the hotels operations, blazing a trail of Visionary Leadership.</li><li>Conducts regular Inspections of all areas to ensure Next-Level cleanliness, maintenance, and compliance with health and safety regulations.</li><li>Actively participates in the Hotels Emergency Plan and Crisis Procedures, continuously enhancing and updating the emergency preparedness and crisis management protocols.</li><li>Orchestrates the planning and execution of internal projects in close coordination with Department Heads, fostering Seamless Collaboration and timely implementation.</li><li>Plays an integral role in the Recruitment Process for Senior Leadership Positions within the hotel, handpicking Exceptional Talents to join the FIVE Tribe.</li><li>Ensures swift and fair resolution of FIVE Tribe-Related issues, adhering to FIVEs policies and nurturing a Supportive and Inclusive work environment.</li><li>Embraces a Hands-On Approach, stepping in and performing duties across all aspects of hotel operations whenever the need arises, inspiring the FIVE Tribe with a ‘Lead-By-Example’ Ethos.</li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><strong><u>What We’re Looking For</u></strong><p><br></p><ul><li>Bachelors degree in Hospitality Management or related field preferable.</li><li>Minimum of 8 years of progressive experience in Luxury Hotel Management, preferably with international exposure.</li><li>Current experience as a Hotel Manager with a Luxury Hospitality Brand, in a high-volume environment is a must.</li><li>Exceptional communication and organisational skills, and a passion for delivering ‘FIVE-Star’ Guest Experiences.</li><li> Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.</li><li>Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.</li><li>Demonstrate ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.</li><li>In-depth knowledge of luxury hotel operations, revenue management, and industry best practices.</li><li>Exceptional communication skills, both verbal and written, with fluency in English (additional languages are a plus).</li><li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</li></ul><p><br></p><strong><u>Benefits</u></strong><p><br></p><strong><u>Unmatched ‘FIVER’ Benefits</u></strong><p><br></p><ul><li> Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas. </li><li>Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.</li><li> Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.</li></ul><p><br></p>