Hotel Manager
Job Description
Job Description
We are seeking a professional and customer-focused hotel manager to oversee hotel operations in Iraq-Baghdad.
In this Position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.
To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience.
Our ideal candidate will also demonstrate excellent numerical, verbal, and written interpersonal skills.
Responsibilities:
- Plan and organise accommodation, catering, and other hotel services.
- Promoting and marketing the business.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Draft contacts and respond effectively to quality assurance reports.
- Maintain statistical and financial records
- Manage budgets and financial plans and control expenditure
- Meet and greet international prestigious clients, deal with customer complaints and comments
- Resolve issues regarding hotel services, amenities, and policies
- Organize activities and assign responsibilities to Employees to ensure productivity.
- Create and apply a marketing strategy to promote the hotel’s services and amenities.
- Coordinate with external parties including suppliers, travel agencies, and conference planners.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
- Oversee all business areas with an eye for detail. Ensure brand standards are consistently delivered while utilising guest feedback to increase performance against KPI’s.
Requirements
- Bachelor’s degree in hospitality, business administration or relevant field.
- Fluency in English (speaking, reading, and writing)
- A minimum of 5 years’ experience in hotel management or similar role.
- Strong understanding of hotel management best practices and data entry software.
- Outstanding interpersonal communication and customer service skills.
