Hotel Booking Associate

Job Description

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS – Internal Firm Services – Other

Management Level
Associate

Job Description & Summary

The Travel Support Team sits within the Operations team and is responsible for the implementation/administration of travel activities.
The Travel Support Team is responsible for setting, monitoring and continuously improving the firm's transportation processes but predominantly focusing on the day to day hotel bookings for transient and project travellers. The Travel Support manages all day to day activities around visa requirements and hotel reservations.

Financial

– Supports day to day activities in light of the travel expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff
– Drives and supports a culture of long-term saving on travel costs
– Tracking and upwards reporting of all savings made within the hotel travel team
– Works with Travel Operations and Procurement Leads to drive cost efficiencies in processes
– Ensures payments are made for all hotel bookings in accordance with the firm's travel requirements and accurately billed to PwC legal entities

Customer

– Responsible for day to day booking and delivery of hotel and visa activities including online and offline and out of policy bookings and approvals
– Provides first level response on hotel queries and escalates complex requests to the Travel Operations Lead
– Monitors external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate
– Completes reviews and audits rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate
– Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times

Internal Process

– Support reviews and recommendations to optimise travel spend including:
– Hotel pricing alignment with market
– Travel patterns
– Additional tasks as assigned by Travel Operations or Hotel Project Lead
– Promotes and enforces compliance of the firm's travel booking processes and procedures

Learning & Growth

– Adhere to policies and procedures
– Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed