Hostess-Crowne Plaza West Cairo-Arkan

Job Description

Hostess-Crowne Plaza West Cairo-Arkan

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Egypt
Hotel: West Cairo Arkan (CAISZ), Plot 29, Arkan Plaza, Zayed Entrance 2, 26th of July Corridor, Sheikh Zayed, 12588
Job number: 105375

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Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world’s largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.
Crowne Plaza West Cairo – Arkan the 178-room new build forms part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge.
We are currently looking for a Hostess to join our amazing team at Crowne Plaza West Cairo – Arkan
Your day-to-day
Welcome guests to the venue.
Notify the supervisor of any large parties.
Provide accurate wait times and monitor waiting lists.
Manage reservations.
Inquire with the kitchen what the daily specials are for the shift.
Escort customers to assigned dining or bar areas.
If a guest has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
Greet customers upon their departure.
Maintain a clean reception area.
Cater to guests who require extra attention (e.g. children, elderly).
Answer incoming calls and address customers’ queries.
What we need from you
Previous work experience as a Hostess or Waiteress
Understanding of restaurant etiquette
Familiarity with health and safety regulations
Experience in managing reservations
Excellent customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
* Very good command of English