Hostess
Job Description
<ul><li>Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational. </li><li> Leads and coordinates FIVEs acclaimed Front of House Operations while elevating the ‘Vibe at FIVE’ throughout all Guest Touchpoints. </li><li> Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables. </li><li>Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of. </li><li>Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service. </li><li>Exhibits an exceptional understanding of FIVEs diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times. </li><li>Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures. </li><li>Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery. </li><li> Collaborates with a Fellow FIVERs to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries. </li><li>Showcases a Proactive Approach to addressing Guests concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction. </li><li>Demonstrates an Unwavering Commitment to upholding FIVEs First-in-Class Standards, providing personalised Service to Guests at all times. </li><li>Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests. </li><li>Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service. </li><li>Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth. </li><li>Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries. </li><li>Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills. </li><li>Contributes to the signature behind-the-scenes Vibe at FIVE, playing a vital role in the success of FIVE’s award-winning initiatives. </li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><ul><li>Previous experience of 1-2 years in a Luxury Hotel environment as a Hostess. </li><li>A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. </li><li>An elevated and energetic Conversationalist, engaging Guests with lively discussions. </li><li>Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour. </li><li> Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. </li><li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection. </li><li>Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. </li><li>Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. </li><li>Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. </li><li>‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. </li><li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). </li><li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit. </li></ul><p><br></p><strong><u>Benefits</u></strong><p><br></p><ul><li>Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas. </li><li>Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations. </li><li>Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.</li></ul>
