Hospitality Manager

Job Description

Responsibilities<br><ul><br><li>Hire qualified personnel according to standards</li><br><li>Organize and coordinate operations to ensure maximum efficiency</li><br><li>Supervise and evaluate staff</li><br><li>Ensure supplies and equipment are adequate in quantity and quality</li><br><li>Handle customer complaints when necessary</li><br><li>Assist in pricing products or services</li><br><li>Assume responsibility of budgeting and monitoring expenses</li><br><li>Enforce adherence to regulations and quality standards</li><br><li>Ensure all records are kept properly and consistently</li><br><li>Review and prepare reports for senior management</li><br></ul><br>Requirements and skills<br><ul><br><li>Proven experience as hospitality manager</li><br><li>Hands-on experience in customer service or sales</li><br><li>Solid understanding of hospitality procedures and best practices</li><br><li>Knowledge of quality standards (e.g. ISO)</li><br><li>Proficient in MS Office and relevant software (e.g. ERP)</li><br><li>Excellent organizational and leadership skills</li><br><li>Outstanding communication (verbal and written) and interpersonal skills</li><br><li>Problem-solving aptitude</li><br><li>BSc/BA in hospitality management</li></ul>