HLC Team Leader

Job Description

Job Title<p><br></p>HLC Team Leader<p><br></p><strong><u>Job Description</u></strong><p><br></p><strong>Lead HLC (Application Team) to provide the below scope.</strong><p><br></p><ul><li>Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.</li><li>Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.</li><li>Manage preventive and corrective maintenance of system applications and middleware involving Oracle Databases, WebLogic, Oracle Grid, and Java-based communication interfaces.</li><li>Interpretation of system log files for fault finding on both middleware (Oracle) and application logs.</li><li>Leading the team as the technical leader for HLC you will understand application behavior to support queries and improve customer processes.</li><li>Offers professional arguments as the basis for making choices and for convincing the people concerned. </li><li>Improvement of work processes.</li><li>Solve high-level control errors.</li><li>Incident management liaising with 2nd/3rd line support providers owning resolution. </li><li>IT configuration management both software and documentation using CM tooling.</li><li>Participate in change management for high-level control and Application problems.</li><li>Initiate and execute continuous improvement and action plans.</li><li>Overseeing the test and training environment and managing the deployment and integration process.</li><li>HLC Team leader will manage the Incident, Change, Problems, and Service Requests</li></ul><p><br></p><strong>The ideal candidate will possess the following experience and abilities</strong><p><br></p><ul><li>Excellent – and proven – experience in solving incidents and analyzing root causes to improve the performance of the system.</li><li>Degree qualified with an undergraduate degree (for instance a bachelor’s in computer science or engineering).</li><li>Experience in an IT support role.</li><li>Experience in Windows Server technology services and Linux system administration.</li><li>Experience in Oracle 11g and above database versions.</li><li>Experience in SQL &amp; PLSQL</li><li>Experience in Business intelligence tools, analytical reports, and Dashboards (Splunk) is a plus.</li><li>Preferable knowledge of IT Service Management processes (ITIL) or having worked in a customer-facing role while solving incidents (eg 2nd or 3rd-level support roles).</li><li>Highly regarded, but not crucial experience in automated handling systems and/or industrial automation.</li><li>Vanderlande’s experience especially in IT and HLC is a plus.</li></ul><p><br></p><strong>Your profile</strong><p><br></p><ul><li>Highly analytical and structured thinker. You are the person who thinks in steps and rules out options one by one even when you are under time pressure.</li><li>IT process Management and system analysis and design.</li><li>Persistency and pro-activity you will not stop until you have got to the bottom of a problem.</li><li>Ability to explain complicated technical topics clearly verbally and in writing.</li><li>Ability to adjust your message to your audience, and organizational sensitivity.</li><li>Able to distinguish between fundamental matters and secondary ones.</li><li>Highly organized, planning for activities of the HLC team is essential.</li><li>Demonstrate a driven approach to continuous learning and development for themselves and the team.</li><li>Developing HLC sustainable structure and knowledge to cover the business needs.</li></ul>