Healthcare Coordinator

Job Description

GENERAL DESCRIPTION 

The Care Coordinator is responsible for coordination of navigation activities based on a given assignment of services types, and works hand-in-hand with peer case coordinators and staff to provide quality customer care. The Care Coordinator facilitates communication between interdisciplinary members and expedites customer services. The Care Coordinator is dedicated to providing support to customers and managing customer cases, but is not responsible for any type of clinical care. 

ROLES AND RESPONSIBILITIES 

1. Screens incoming admissions of customers for eligibility for support services and facilitates services from community providers as needed. 

2. Facilitates the care of customers in their homes under the direction of the physician by conducting intake, needs assessment, planning, and reassessment of service needs. 

3. Monitors patients remotely through Remote Patient Monitoring as needed and completes summary reports with collected readings. 

4. Acts as a liaison between the attending physician, vendors and the client to ensure non-fragmented, seamless, and holistic care through day-to-day support. 

5. Acts as an advocate for clients to create a trusting environment for learning, adapting, and healthy change. 

6. Coordinates necessary arrangements and follow up on services for customers in a timely manner. 

7. Responds to customer questions, issues and/or concerns and relays information to the concerned parties. 

8. Securely and accurately documents all customer information and completes reporting requirements through summary reports for physicians. 

9. Ensures that work assignment and information gathered from day-to-day work is not shared with anyone and maintains HIPAA standards of privacy and confidentiality. 

10. Attends in-service trainings and meetings at the request of or with the approval of immediate supervisor. 

QUALIFICATIONS 

▪ Commitment to the mission of care coordination. 

▪ Strong communication and interpersonal skills and ability to speak concisely to customers, vendors, physicians, and care team members. 

▪ Strong customer service skills. 

▪ Attention to detail and good ability to handle multiple tasks and requests. 

▪ Organized with confidential client material, appointment tracking, and caseloads. 

▪ Ability to build relationships with customers, work colleagues & vendors. 

▪ Committed, responsible, and abides by high ethical and moral standards. 

EDUCATION AND EXPERIENCE: 

▪ Registered Nurse / Licensed Practical Nurse degree preferred. 

▪ 1 year minimum of case management, customer service, or healthcare setting experience. 

▪ Strong understanding of cultural competency with the target population. 

▪ Experience helping people with health problems – either as employee or fulfilling family obligations. 

▪ Computer literacy necessary.