Head Waiter

Job Description

Job description / Role

Head Waiter – Mass Recruiting

– Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
– Supervise and serve food/beverages according to the brand's set procedures and standards to ensure outstanding customer service
– Take charge of customers' bill payments and complaints and escalate complex issues to the Supervisor
– Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager
– Participate in achieving set targets for the brand shop
– Participate in the restaurant's opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards
– Prepare and send the daily order to the storekeeper to refill the needed items
– Conduct, upon need, briefings for the assigned team members