Job Description
<p><strong>Main Responsibilities:</strong></p><ul><li>Providing the on-going monitoring and resolving of the formal complaints</li><li>Dealing appropriately with the consent refusals following the submission of the Reports </li><li>Identify new trends as the first line of defence on accounts to support the team with building new rules and controls where required. </li><li>Acting in accordance with the written policies, procedures, and relevant legislation</li><li>Build new processes, optimise existing processes, and completely replace broken processes</li><li>Manage, hire, and scale your team</li><li>Proactively identify, monitor, and solve issues using SQL/Python </li><li>Sound judgement and confidence to make independent decisions on potential fraudulent activity or PEP/Sanction matches.</li><li>Ability to assess referred cases to ensure minimal inconvenience to the customer while preventing monetary and reputational loss to the company.</li></ul><p><br></p><p><strong>Requirements </strong></p><ul><li>Strong Analytical background </li><li>Able to break complex problems into simpler ones, and priorities them</li><li>Manipulate and analyse data with ease using SQL/Python</li><li>Excellent communication skills</li><li>You should have an interest in Financial Crime, Fraud and/or AML and a willingness to learn the regulatory landscape and criminal techniques in more detail.</li><li>You should have a critical eye and strong attention to detail. You should enjoy working efficiently and in a demanding, high volume environment.</li></ul>