Head of Technical Delivery-Smart Solutions
Job Description
Head of Technical Delivery-Smart Solutions
Job Description
Lead the delivery of all technical delivery in projects and services activities related from a technical and business side.
Engage with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries.
Guide the technical teams to work closely with the project manager to ensure projects experiences and clients’ needs and expectations are fulfilled.
Participate in the review of: Systems Requirements Analysis, Systems
Deliver Specs, User Procedure Documents, and Training Documents.
Lead and manage the delivery of a high quality service to clients.
Work closely with the presales and the PM functions to make sure that experience is entrenched in future offers and tenders.
Investigate and develop potential service opportunity sales in coordination with the sales team and the project management.
Review and ensure that the projects in LoB are delivered in a manner that ensure a sustainable revenue.
Review and ensure assignment of the technical teams on all projects and opportunities.
Provide technical assistance to the PM project teams and might attend key Client meetings.
Ensure the quality and timeliness of service delivery to clients.
Ensure that the knowledge of all technical delivery is shared across the LoB and maintained for future reference.
Ensure efficient processes are implemented.
Work closely with the quality teams to ensure excellent quality experience for the client.
Ensure compliance with Giza Systems policies, process and procedures including HSSE.
Lead technical teams across regions.
Promote and foster a strong team culture and open and transparent communication.
Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs
Provide training and development opportunities and serve in mentoring role for team.
Personal Skills
Excellent project management skills
Excellent communication and negotiation skills
Excellent technical report writing skills
Excellent command of English
Technical Skills
• Bachelor of Engineering with a specialization in Electronics, Communication, Mechatronics or Power Engineering.
• Minimum 15 years of technical experience, 5 – 8 years of them in the field of low current, building automation & management systems.
• Good practical experience in Multimedia, BMS low current, building automation & management systems & Security Systems
• MBA is an asset
• Excellent knowledge about SLA terms
Education
Bachelor of Engineering with a specialization in Electronics, Communication, Mechatronics or Power
Job Location Cairo, Egypt Job Role Engineering Years of Experience Min: 15 Max: 20
