Head of Technical Delivery-Smart Solutions

Job Description

• Lead the delivery of all technical delivery in projects and services activities related from a technical and business side.
• Engage with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries.
• Guide the technical teams to work closely with the project manager to ensure projects experiences and clients’ needs and expectations are fulfilled.
• Participate in the review of: Systems Requirements Analysis, Systems
• Deliver Specs, User Procedure Documents, and Training Documents.
• Lead and manage the delivery of a high quality service to clients.
• Work closely with the presales and the PM functions to make sure that experience is entrenched in future offers and tenders.
• Investigate and develop potential service opportunity sales in coordination with the sales team and the project management.
• Review and ensure that the projects in LoB are delivered in a manner that ensure a sustainable revenue.
• Review and ensure assignment of the technical teams on all projects and opportunities.
• Provide technical assistance to the PM project teams and might attend key Client meetings.
• Ensure the quality and timeliness of service delivery to clients.
• Ensure that the knowledge of all technical delivery is shared across the LoB and maintained for future reference.
• Ensure efficient processes are implemented.
• Work closely with the quality teams to ensure excellent quality experience for the client.
• Ensure compliance with Giza Systems policies, process and procedures including HSSE.
• Lead technical teams across regions.
• Promote and foster a strong team culture and open and transparent communication.
• Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs
• Provide training and development opportunities and serve in mentoring role for team.

Skills

• Excellent project management skills
• Excellent communication and negotiation skills
• Excellent technical report writing skills
• Excellent command of English