Head of SW Quality Assurance and Control

Job Description

Role Overview:

Within Orange Business Services CIO, the QC (Quality Control) Team lead oversees ensuring the quality of the ITSM platform and applications delivery (hosted at ServiceNow cloud), which is used for highly customized customers, large & complex deals to provide an innovative ITSM & CSM solutions. The QC Lead will be collaborating mainly with the Development team, the Quality Control team, and the Technical Architecture team. The end users are mainly the technical architecture team and external Customers.

Duties and Responsibilities:
– Design and build the needed quality control practice to allow different development team to work on same platform.
– Responsible to participate with Technical Architects and Developers on enhancement/change request to understand better the business and technical requirements.
– Accountable and responsible to develop and execute "test plans" and "test cases", based on business and technical requirements.
– Code review, to make sure it is following the development standards and design patterns.
– Work with the Development team for creating data sets for testing purposes if needed.
– Work with the Technical Architecture team for creating and executing integration testing scenarios, for ServiceNow platform integrations with external applications.
– Debug errors/defects effectively to ensure 0% future occurrence.
– Perform regression testing with all testing scenarios to ensure the validity and integrity of all modules.
– Perform software upgrade testing for ServiceNow periodical upgrades, on testing instances, prior to production instance upgrades.
– Act pro-actively to prevent/reduce future bugs/defects.
– Provide effective reporting on testing results and metrics on a periodic basis.
– Continually work towards making improvements in the QC process, metrics, and tools.
– Manage risks and resolve issues that affect delivery time, scope, and cost, from the QC perspective.