Head of Retention

Job Description

AlGooru is hunting for the next generation of Retention talents!

We’re looking for a Head of Retention

🪄 A bit about us

AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 200+ subjects.🎯 Main responsibilities

1. Design and implement customer retention strategies to increase loyalty and retain client packages
2. Analyzing customer behavior and feedback
3. Building a healthy relationship between AlGooru and the parents/students to improve the customer experience

👣 A day in your life

• Manage and hire a retention team as per needed
• Create and optimize retention scripts and pipelines
• Analyze customer trends to continuously improve retention, upsell, and cross-sell strategy
• Write and present customer behavior reports
• Review retention coordinators’ performance and provide continuous feedback
• Diversify retention strategies between upselling, cross-selling and renewals based on customer behavior and feedback
• Create automated processes for inactive clients and communicate with customers proactively whenever they’re in danger of churning to prevent support issues, foster customer loyalty, and promote good business relationships.
• Take part of negotiating with customers to renew contracts and retain business.
• Meet with the Cx/Sales team to propose customer retention solutions
• Build positive relationships with customers and relative POCs (Sales, Cx, and Tutor Community Tribes)
• Coordinate with the Head of Cx to:
• • Constantly improve the customer journey for retained clients
  • Draft and edit retention policies
  • Collaborate on Monthly reports
• Generate retention reports