Head Butler

Job Description

Job Number 23082223 Job Category Housekeeping & Laundry Location The St. Regis La Bahia Blanca Resort Tamuda Bay, 267 Route Fnideq, Fnideq, Morocco, Morocco VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management ABOUT THE PROPERTY The St. Regis La Bahia Blanca Resort, Tamuda Bay is a luxury boutique resort, a landmark exclusive lifestyle resort development in Tamuda Bay. The St. Regis La Bahia Blanca Resort Tamuda Bay will set a new standard for service and sophistication in Morocco. The resort will exude Moroccan charm and pay tribute to the Andalusian cultural legacy through elevated design, exceptional service and unique food and beverage offerings. Poised to become the city’s best address, The St. Regis La Bahia Blanca Resort, Tamuda Bay will offer easy access to one of the world’s most magnificent beaches. The hotel will offer 107 luxuriously-appointed guestrooms and suites with unobstructed sea views and will feature hallmarks of the renowned brand, including the signature St. Regis Butler Service. The resort’s sophisticated culinary offerings will include a specialty restaurant, an all-day dining restaurant featuring a wide range of gourmet selections, and an iconic St. Regis Bar. Leisure facilities will include a Spa, Pool and State-of-the-art Fitness Center. JOIN US IN THE PRE-OPENING TEAM! as our Head Butler Who we are looking for… Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. That’s what we want from you…. High school diploma or GED; 2 years experience in the housekeeping or related professional area. You are a communication talent with excellent Arabic, French and English. And this is how we inspire you…. Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brand’s service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. If you would like to become part of the team and experience a successful hotel opening together, then click “Apply now”. FIND YOUR WAY. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. We would like to draw your attention to the fact that we will store and process your data as part of the application process in accordance with the provisions of the Federal Data Protection Act. Of course, we will treat your application confidentially. The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.