Guest Services Executive – Spa – Jumeirah Zabeel Saray

Job Description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.

About the Job:

An opportunity has arisen as Guest Services Executive – Spa to join the team at Jumeirah Zabeel Saray. The main duties and responsibilities of this role:

The Ideal candidate is essential to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

• To provide courteous and professional service at all times.
• Welcome guests, greet guests and members, explain and up sell the facilities and services available.
• Give a warm welcome to guests on arrival and register them as well as issue any appropriate welcome booklet
• Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
• Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
• Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
• Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
• Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
• To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
• To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
• To understand all current activities & promotions within the Spa & Hotel.
• Maintain daily operations, including opening, operating and closing procedures.
• Participate in any scheduled training programs and attend the internal spa meetings.
• Record in appropriate logbook any guest requests, complaints or engineering requests.
• To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience within a spa environment (or equivalent).
• Ideally experience within a luxury 5 star environment.
• Fluency in written and spoken English.
• Knowledge of basic Microsoft Office applications
• Knowledge of treatments.
• Knowledge of Spa system.
• Additional language is desirable (preferable Russian speakers)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.