Guest Services Executive – Front Office – Jumeirah Beach Hotel

Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Role:

An opportunity has arisen for Guest Services Executive to join the Rooms Division at Jumeirah Beach Hotel. The main purpose of the role is to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

The main responsibilities are:

• Providing check-in/check-out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquette.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain.
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Continually strive to improve the procedures in respective domains.
• Attend all training sessions and meetings on a consistent and regular basis.
• Identify and anticipate guests’ needs and assist in any way possible way, keeping in mind Heart of Jumeirah standards.
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Reports on working on time and adhering to Jumeriah grooming standards.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Highschool diploma or general education in Business Administration preferred.
• Minimum two years’ experience in hospitality or guest service-related work.
• Minimum of two years of experience in retail/cash handling
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak – Russian, German, French or Arabic)
• Technical knowledge about Microsoft Office, Book 4 Time, Opera and Hot SOS

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.