Guest Services Agent

Job Description

Guest Services Agent

Full-time

Company Location: Avani Ibn Battuta Dubai

Company Description

Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Discover Dubai from a modern, stylish HQ with easy access to all the hotspots. Explore the town, hit the shops, or chill on the roof of one of the most sought-after 4-star hotels in Dubai

Job Description

The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

The key responsibilities for this position are:

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, health club, and other Minor Hotels properties.

To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience

Qualifications

Must have at least one year experience in hotel industry

Must have good communication skills.

Preferably Arabic speaker is advantage.

Guest Services Agent

Dubai – United Arab Emirates

Full-time