Guest Service Representative

Job Description

We are seeking a Guest Service Agent – Front Office for our 4*hotel who will be responsible for providing a welcoming and hospitable experience to our guests. The ideal candidate must have a minimum of 1 year experience working within Hospitality within the same or a similar role. Candidates who do not meet these requirements will unfortunately not be considered for the vacancy.

Responsibilities:

·        Greet and welcome guests upon arrival

·        Register guests and assign rooms

·        Process guest check-ins and check-outs

·        Handle and resolve guest complaints and concerns

·        Answer phone calls and make reservations

·        Provide information about hotel amenities and services

·        Assist with billing and payment processes

·        Keep the reception area clean and tidy

Requirements:

·        Opera Knowledge is a must

·        Proven experience as a front desk receptionist in a hotel

·        Excellent communication and interpersonal skills

·        Strong customer service skills

·        Familiarity with hotel booking and payment systems

·        Professional and polished appearance

·        Ability to multitask and prioritize tasks effectively

·        If you are a customer service-oriented individual with a passion for hospitality