Guest Service Agent (Russian Speaker)

Job Description

Job description / Role

GUEST SERVICE AGENT (Russian Speaker)

– Greeting guests upon arrival and making them feel welcomed.
– Administering check-ins and check-outs.
– Providing front desk services to guests.
– Assigning rooms and taking care of administrative duties.
– Delivering mail and messages.
– Processing guest payments.
– Coordinating with bell service and staff management.
– Being a source of information to guests on various matters such as transport and restaurant advice.
– Processing meal and beverage requests.
– Accommodating general and unique requests.
– Diffusing conflict or tense situations with guests.