Guest Service Agent

Job Description

Job description / Role

Guest Experience Agent

First impressions are everything! As a Guest Experience Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
– Opportunity to join us in the rebranding journey and be part of the first Raffles in Bahrain
– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
– Greet, check-in, respond to requests and settle accounts while providing exceptional service
– Take initiative to add a personalized experience
– Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling