Guest Service Agent
Job Description
Job Summary
Our Client is an entertainment operator, interactive games, physical activity games and educational games for recreation and entertainment under varied brands and in varied locations, catering to all age brackets.
Job Description:
- Be a promoter: promote marketing tools, packages and Cosmocity® features.
- Ensure the telephone is answered by professionally.
- Be the expert: explain the location rules & the game plays.
- Keep professional records in the event of guest service deficiencies, complaints, or accidents.
- Know how to operate the systems.
- Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
- Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.
- Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
- Provide guest services in line with client Quality Policy to exceed their expectations and build their loyalty.
Job Requirements:
- Bachelor Degree or equivalent in Hospitality
- Proficiency in using POS
- Good command in English
Accommodation, Transportation provided by Employer.
