Guest Relations Officer

Job Description

Job description / Role

*Valid UAE driving license and personal car are a MUST.

Raine & Horne Dubai is a progressive and successful vacation rental agency handling all facets of short term rentals. Due to continued expansion we are currently seeking a Guest Relations Officer for our Dubai operations. with a sincere passion to succeed and for customer service in general. HOSPITALITY background and valid UAE driving license is essential.

Duties & Responsibilities
– Handling reservation enquiries and bookings
– Guest Check In / Out
– Able to work under pressure and rotating weekend roster
– Excellent guest relation skills and solution focused
– Good communication and interpersonal skills
– Ability to work in a team
– Resolve guests complaints
– General administrative duties
– Excellent verbal and written communication skills and an ability to communicate well at all levels.
– Valid UAE driving license and personal car required

The successful applicant will need take a professional approach to customer service and thrive on going above and beyond to ensure guests have a memorable stay. You come from a guest relations background, ideally within the hotel sector, and your attention to detail and ability to multi-task will see you thrive in this role.

Benefits
– Modern office and systems
– Friendly working environment
– Career development & progression opportunities