Guest Relations Manager

Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Guest Relations Manager

This position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

What’s in it for you:

– Be part of a unique and complex resort in Qatar
– Take advantage of opportunities to be recognized for your professional contributions
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

– Assist guests with check in and checkout, as well as other cashiering duties
– Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
– Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
– Ensure that members consistently receive all benefits, and repeat guests and other VIP ‘s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
– Liaise closely with other relevant departments to ensure that guests requests and needs are met
– Update and maintain repeat guest history system
– Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
– Handle guests’ complaints and comments tactfully and efficiently
– Handling guests’ mails, messages, and answering of phone calls
– Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
– Be vigilant in regard to in-house credit matters and act upon any discrepancies