Guest Relations Executive – Food and Beverage – Jumeirah Marsa Al Arab

Job Description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join the pre-opening of Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
• Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
• Complete cleaning, opening & closing checklists when instructed by senior colleagues.
• Suggest to manager or departmental trainer any training needed to enhance performance.
• Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 2 years’ experience in a similar role for a luxury hospitality brand.
• Knowledge of Food and Beverage applications (Micros, SevenRooms).
• Proficient in English (Read/Write/Speak – Essential) and any second language form the following ones (German, Russian or Arabic) besides English will be an advantage.
• Strong communication skills across variety of platforms and on all levels.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.