Guest Relations Agent- Overnight shift

Job Description

<p>Local Host is a dynamic short-term rental management startup that provides innovative solutions to property investors, homeowners, and rental hosts. With a focus on regional growth, Local Host is dedicated to delivering exceptional services that meet the unique needs of its clients. From property management and maintenance to marketing and guest support, Local Host has the expertise and resources to help its clients maximize the potential of their rental properties. With a team of experienced professionals, a commitment to exceptional customer service, and a passion for innovation, Local Host is poised to continue making waves in the short-term rental industry.</p><p><br></p><p>We’re searching for a strategic individual with a track record of high achievement and a driven, detail-oriented personality. The ideal candidate should be highly organized, passionate about hospitality, and possess excellent communication skills. Join our team and bring your energy to help us continue to succeed!</p><p><br></p><p>The Overnight Guest Relations Officer is a vital role within our organization, responsible for ensuring exceptional service to our guests. This individual will act as the face of the company, representing our brand and values while addressing guest concerns and complaints. The Guest Relations Officer should possess excellent communication skills and a positive attitude. This role requires the ability to think strategically and make sound decisions while providing top-notch service to our guests. If you are passionate about hospitality and dedicated to delivering exceptional customer experiences, this may be the perfect opportunity for you!</p><p><br></p><p>Job Description</p><p>-Coordinate and manage all interactions with customers pre-booking, during stay and post-stay</p><p>-Responsible for ensuring guest satisfaction, respond to complaints, and ensure apartments profitability</p><p>-Booking channels expert</p><p>-Prepare and manage direct channels</p><p>-Offer guests options depending on their requirements</p><p>-Prepare check-in instructions and guests manuals</p><p>-CRM regular actions with DB</p><p>-DB building and handling</p><p>-Undertake any other reasonable task requested by the Management</p><p><br></p><p>Requirements for position:</p><p>-Flexibility to work overnight shifts, weekends and holidays as requires</p><p>-Ability to handle stressful situations</p><p>-Friendly personality and a genuine desire to help others</p><p>-Ability to think clearly and make quick decisions</p><p>-Professional manner and a calm, rational approach in hectic situations</p><p>-Ability to balance customer and business priorities</p><p>-Flexibility and a ‘can do’ mentality</p><p>-Energy and patience</p><p>-Excellent communication and interpersonal skills, especially when dealing with speakers of other languages</p><p>-Available to work when needed, including weekends, holidays, and nights</p>