Guest Relations Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Job Description
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Agent capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.<br><br>A little taste of your day-to-day:<br><br>Every day is different, but you’ll mostly be:<br><ul><li>Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements</li><li>Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner</li><li>Keeping close contact with guests for feedback, complaints and compliments – and following it up</li><li>Managing, recording and resolving guest or customer complaints promptly</li><li>Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office<br><br></li></ul>What We need from you:<br><ul><li>Excellent verbal and written communication skills</li><li>Ability to deal with difficult interactions and work under pressure</li><li>Flexibility to respond to a variety of different work situations</li><li>A passion for delivering an exceptional level of guest service<br><br></li></ul>What you can expect from us:<br><br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing<br><br>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br><br>So, join us and you’ll become part of our ever-growing global family.
