Guest Relations Agent

Job Description

Job description / Role

Guest Relations Agent

– The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and engaging service
– Greet, check in and settle guest accounts while ensuring all service standards are followed
– Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
– Handle guest requests, questions and concerns effectively and promptly
– Promote a professional team environment
– Follow department policies, procedures and service standards
– Performs any and all other tasks assigned by management
– Upholds the highest standard of internal and external customer service at all times