Guest Relation Agent

Job Description

Job description / Role

An exciting opportunity has arisen for a Guest Relations Agent to join Rixos Premium Saadiyat Island, Abu Dhabi .

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide.
– Learning programs through our Academies.
– Opportunity to develop your talent and grow within your property and across the world !
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
– What you will be doing:

– Provide exceptional service to the guests & maintains the overall efficiency of standards set.
– Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
– Respond to guests needs and anticipate their unstated ones
– Expect and react promptly to guests\’ requirements and inquires
– Actively listen and resolve guests\’ complaints
– Oversee and coordinate all arrivals and departures of special guests (VIPs)
– Coordinate and manage communication between guests and staff
– Promote all amenities, conveniences and programs offered